Privacy Policy

Last Updated: July 7, 2025

Introduction

Vista Hills Senior Care ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services as a Residential Care Facility for the Elderly (RCFE).

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, gender)
• Health and medical information (for residents and prospective residents)
• Financial information (for payment processing)
• Emergency contact information
• Information provided in forms, surveys, or other interactive features

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Device information (type, screen size, etc.)

Server-Side Tracking

Our website uses server-side tracking technologies to collect information about your browsing activities. Unlike client-side tracking (such as cookies), server-side tracking processes data on our servers rather than in your browser. This approach provides several benefits:

• Improved accuracy of analytics data
• Reduced impact on website performance
• Better compatibility with privacy tools and ad blockers
• Enhanced security for data collection

We use server-side tracking to analyze website traffic, improve our services, personalize content, and understand how visitors interact with our site. This information helps us make data-driven decisions to enhance your experience.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and fulfilling inquiries and requests
• Personalizing your experience on our website
• Communicating with you about our services, updates, and promotions
• Improving our website, services, and resident care
• Conducting research and analysis to better understand our visitors and residents
• Protecting our rights, property, or safety, and that of our residents and others
• Complying with legal obligations and regulatory requirements

Sharing Your Information

We may share your personal information with:

• Healthcare providers and partners involved in resident care
• Service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, and hosting services)
• Professional advisors (such as lawyers, accountants, and insurers)
• Government agencies or other third parties when required by law or to protect our rights
• Business partners with your consent or as disclosed at the time of collection

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate safeguards to protect the privacy and security of protected health information (PHI) in accordance with HIPAA requirements. For more information about your rights under HIPAA and how we handle PHI, please request our Notice of Privacy Practices.

California Privacy Rights

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and other California privacy laws:

• Right to know what personal information we collect about you
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: